>> well, we've put three million claims out the door. if you have an inventory of about 875,000, a million claims decisions going out a year, you know we're taking care of business. there are going to be a few that are complex enough to run longer than we would like. >> but it's not a few, is it? there's so many backlogged. so many that have been waiting. the center for investigative reporting obtained documents like in new york, pittsburgh, indianapolis, the average processing days for first-time filers is 600 days. so that's not a few cases either. >> well, we can go and take those numbers and drill down into them, but again our commitment is we're going to end the backlog in 2015. this has been decades in the making, ten years of war. we're in paper. we need to get out of paper. and other agencies.from d.o.d. we have commitments that in 2014 we will be electronically processing our data and sharing it.